RETURN / EXCHANGE POLICY
No returns or exchanges will be accepted without a Customer Service approved RMA number. Please use Contact US page for RMA request. All clearance/sale items are FINAL with no exchanges or returns. Return requests must be made within 7 days of the received item and return must be in the same pristine condition as received. 2019 Christmas purchases for return or exchange request must be made by Jan 2nd 2020. Please email us if you have any questions to better assist you.
Our return / exchange procedure:
- Contact our Customer Service team via the Contact US page and email your request for an approval for a return and/or exchange; “RMA” number.
- All exchange
sand/or return srequests must be made within 7 days of receiving your product.
- You have 20 days from the date of purchase to claim for defective merchandise via contact us page- not applicable to clearance items or final sale items.
- Returns and/or exchanges must be received in a new condition with all tags attached in a clean unused condition with no pet hair ,cigarette and/or perfume odor associated with the return. Please ensure the bottom of the feet have no marks or stains and are clean . Items that do not meet this condition will void the assigned RMA and be returned to sender at their expense. If you have any questions about your returns condition please email us in advance at the contact us page.
- Any item(s) returned for a refund or disputed, disqualifies that purchase from the originally applied savings and discount to the order, or other previously applied rewards, the refunded amount will be subject to a deduction of the discounted savings and/or applied rewards. Refund requests on any order with free or .01 shipping rate are subject to 9.99-25.00 shipping charge per item returned for refund. Jumpin Jammerz has sole discretion on how discounts are applied and distributed to an order.
- You are responsible for secure shipping to our office; we recommend that your shipment insured and traceable with signature confirmation, as we cannot be liable for lost/missing packages.
- Returned merchandise will be subject to a $9.00 restocking fee per item if product has been opened. We do not credit or refund shipping costs, including overnights or special shipping arrangements. Free shipping orders will have original shipping costs deducted.
- With your return and/or exchange, please include the following information: Purchaser's and Recipient's name & address. For an exchange request, please also include the product name, size and color you desire, along with return shipping address and exchange shipping fee.
- Exchange shipments are charged shipping and handling fee at the rate of $9.00 PER ITEM within the USA and $15.00 PER ITEM outside the USA.
- All holiday purchases during the CHRISTMAS SEASON - NOV 15 - DEC 24 : Our return policy is extended for those who are doing early shopping for the holidays. For those who are requesting a refund and/or an exchange, please contact our Customer Service Department prior to returning your purchase on, or before January 2nd for processing. Please email us through our CONTACT US page - Provide your order id, Name of purchase and type of return by EXCHANGE OR REFUND. CLEARANCE ITEMS are not qualified for RMA per the product description.
- During the Holiday season our "RMA" process is suspended from December 1st thru December 25th. We highly recommend that you place a new order on our website for the replacement item, and after December 25th please contact us for an RMA approval and instructions to return the original item for a full refund minus the shipping costs.
- BLACK FRIDAY / CYBER MONDAY SALES/SUPER SALE ITEMS are all FINAL SALES with No Exchange or Refunds. Exchanges can be arranged as a repurchase only with original purchase returned for refund provided above condition # 4 is met.
TERMS AND CONDITIONS
PROMO CODES, DISPUTES and RETURNS
Any item(s) returned for a refund or are disputed purchases, disqualifies an order from the originally applied savings and discounts, Including free shipping or other previously applied rewards. All returns that had the associated order receive any type of discount will have the entire discounted savings applied to the refunded item or disputed claim. The return will be subject to a deduction of the full discounted savings, shipping fees originally waived by any free shipping promo and/or other applied rewards. Jumpin Jammerz reserves the sole right on how discounts are applied to returns. Promo codes of 30% or more discount will not be available for refund after 7 days including items that have been purchased for Christmas gifts. Promo code can not be combined with any free shipping offer. Refund requests on any order with free or .01 shipping rate are subject to 9.99 shipping charge per item returned for refund. Specialty items such as our Embodied Apparel or other products that offer free shipping from our Canadian location will have a $25.00 deduction on any refund request for the initial service . Any bounce back or refused orders will also have the return shipping fee deducted from the refunded amount in addition to the original shipping fee of 30.00. All orders shipped from our Canadian location will need to be returned to that location for return or exchange, We do not pay or cover shipping fees for exchanges or returns.