All prices on this website are in USD (US Dollar)
Returns & Exchanges
All of our body suits, pajamas and undergarments are considered intimate apparel; therefore we can not accept any returns and/or exchanges on these products under any condition, unworn or worn.
For health and safety reasons, under no circumstance are our diaper products permitted for a return and/or exchange. Diapers that may have arrived damaged are subject to our Damaged Goods policy below.
Damaged, lost or missing goods
If you receive a defective or damaged product, Aww So Cute can ONLY exchange that product for the same product (size, color, print etc). Diapers deemed damaged by the customer will only be accepted once an Aww So Cute team member approves it. The approval process for damaged diapers will require that the customer send a picture of the damaged product still inside of the packaging. Diapers removed from packaging will NOT be approved for returns and/or exchanges under any condition due to health and safety reasons. Once an exchange has been approved by one of our team members, and we receive your item, Aww So Cute Inc. reserves the right to refuse any exchange if we believe that the item has been worn, used, or has any kind of wear. If your order is damaged by the shipping carrier, Aww So Cute Inc. will sumbit a claim with the shipping courier, and make its' best attempt to resolve the matter. After the case has been closed, Aww So Cute will resend your lost and/or damaged goods.
In the event that your order shows delivered and you are not in possession of your order, please contact us via our Contact Us section to initiate a trace on it. Reporting a missing or undelivered package must be done within 7 days from the date of receipt of your order. Claims must be submitted to the carrier no later than 14 days. Once a investigation to locate your package has been initiated, it may take up to 10 business days to complete.
Returns and/or exchange requests made for apparel, including but not limited to body suits, pajamas, clothing etc, are subject to the "Damaged, lost, or missing goods" policy. Once you have received approval for a return and/or exchange by an Aww So Cute team member, the item must be returned in unworn, unused, and undamaged condition. Aww So Cute reserves the right to refuse a return or exchange if the item is deemed damaged from customer wear. Once your item has been approved for returns, you may either receive a replacement product (same size, color, print etc), or you can receive a refund onto the card you used to purchase. Refunds of this nature are also subject to a restocking fee.
In the event that your product is delivered and damaged in transit, the customer must keep the original shipping box so it can be inspected by an Aww So Cute team member.
Prior to shipping; all packages are thoroughly inspected to ensure that your complete order is within the package. If you are missing any items from your package it must be reported to Aww So Cute within 2 business days so that it may be investigated. Failure to report a missing item within 2 business days will hinder the process of the investigation.
All purchases FINAL SALE and therefore returns and or exchanges are not permitted.
If a customer returns a package to our location, the package may be subject to refusal and will be sent back to the customer in which additional shipping costs may be incurred onto the card on file.
Refunds and Cancellations
The customer has the right to cancel an order and request a refund only if the package has not been packed and shipped out. If your order has already been shipped out, and you would like to request a refund, you will be subject to the refund policies above.
Aww So Cute, Inc. ensures that all information provided is encrypted and cannot be accessed by any entity outside the company. All transactions are 100% secure. Www.Awwsocute.com undergoes daily security tests to ensure that there are no breaches in security. Your information, including but not limited to contact information, order details, etc, will never be sold, shared or traded. Our customers' security and privacy is our top priority.
In the event that Aww So Cute must contact a customer regarding their order, Aww So Cute will only do so by email. Therefore, all orders must provide an email address as we do not call our customers.
Any email or phone number displayed for our company is not for consumer contact unless the costumer is contacted first. Any emails sent to any email address that contains "@awwsocute.com" may not be reviewed. Any phone calls placed to our phone number will not be answered as it is only an voice-mail service. All inquiries or requests placed on our voice-mail machine may or may not be responded to. In the event that your voice-mail message is reviewed, you will be responded to via email.
All orders shipped by Aww So Cute will be done with the utmost attention to packaging and customer discretion. All of our products are packed in clear plastic bags with our logo on them. Our products are then packaged in white and/or gray plastic shipping envelopes, or plain brown unmarked boxes depending on size. If a customer requests to have small orders packed in a box, additional charges may apply.
Once your order has been placed successfully, your order will immediately be transferred to our shipping department. All orders containing in-stock items will be processed and shipped within 2-3 business days. Aww So Cute Inc reserves the rate to package handling times of up to 30 business days. Aww So Cute Inc. will never ship out incomplete or partial orders, unless instructed by the customer in which extra shipping fees may apply. Once your package is in the responsibility of the shipping courier, your package may take an additional 7 business days, depending on the shipping company. Aww So Cute has no control over the handling time of the shipping companies.
The majority of orders are shipped via UPS. Domestic and international orders with a PO box shipping address will be shipped via USPS.
Aww So Cute Inc ships to anywhere in the world where are customers are! Aww So Cute Inc. is not responsible for any duties or taxes. If your international order is subject to duty or tax fees, the customer must pay the courier at that time of delivery. If an order is refused, rejected, unclaimed and/or returned to us due to incorrect address information or refusal to pay the fees, Aww So Cute reserves the right to retain the original shipping fee and to charge for the costs incurred in relation to the return of the returned package.
All international packages must have a customs declaration form that indicates what is contained within the package, as well as the cost. Our team members in our shipping department will declare all international package containments as "unisex undergarments".
Forms of Payment
At this time, www.awwsocute.com only accepts credit card payments and Paypal.
Promotional coupon codes
Promotional coupon codes cannot be applied to sales, clearance or any special price items. Promotional coupon codes cannot be combined. Promotional coupon codes that are designated only for "first time customers" will only be applicable for first time customers. All promotion codes have specified expiration dates. Once a certain promotional coupon code has expired, we can no longer honor that discount.
Copyright & Trademark
This website is owned and operated by Aww So Cute Inc. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images are in the sole property of Aww So Cute Inc. The content of this website may be used only for the purpose of browsing or placing an order. Materials from this site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without the express written permission of Aww So Cute Inc. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site, including reselling these items, may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Resale and Wholesale
Aww So Cute Inc. does NOT wholesale or give consent to resell the products.
To the fullest extent possible pursuant to the applicable law, Aww So Cute Inc disclaims all warranties, expressed or implied, with respect to products sold on the Aww So Cute website, including but not limited to: merchantability and fitness for a particular purpose. Aww So Cute does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the website or on any websites linked to this website. While Aww So Cute makes every effort to ensure customer information privacy, any divulgence caused by technological errors, will not be within the responsibility of Aww So Cute. The customer agrees that the sole and exclusive maximum liability to Aww So Cute arising from any product sold on the Aww So Cute website shall be the price of the product ordered. Under no circumstance shall Aww So Cute Inc, and any of it's employees, officers, and representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm and/or personal injury or death arising out of the use, or the inability to use a product sold on this website.
Aww So Cute Inc makes every effort to ensure that any and all information regarding products, policy etc is accurately portrayed on our website. Aww So Cute Inc reserves the right that there may be an event in which inaccurate or incomplete information may be found on the website. In the event that there is an error in display of information regarding product description, price, availability etc, Aww So Cute Inc shall have the right at its' own discretion to refuse or cancel any orders placed for that specific item. If a product should ever have an incorrect price displayed and it is brought to the attention of our financial department, Aww So Cute will practice one of the following options based on the circumstances: If the customer is charged an amount lower than the displayed price, Aww So Cute may charge the correct amount onto the card on file. If the customer is charged an amount higher than the displayed price, Aww So Cute Inc may contact you in which you may be instructed to follow a cancellation process followed by replacing the order to ensure that you only pay what you have to. We reserve the right to correct and/or update any of the content on our website any anytime without notice.